From 1st April 2011 this practice was registered with and regulated by the Care Quality Commission

Health and Social Care Act 2008    

Review 2018

1. To provide a high quality and range of dental services to the whole community, including consultations, x-rays, general dentistry, emergency dentistry, endodontic, periodontal, prostheses and cosmetic dentistry
2. To offer a preventative service promoting good oral health to all patients attending Crane Dental
3. Understand and meet the needs of individual patients, involve and explain about their treatments especially where particular attention should be given and necessary action, informing of treatment options, costs, risks and advice
4. Involve other professionals in the care of our patients, where this is in the patient’s best interests for example, referral Orthodontists, Endodontists, Periodontitis etc.
5. Ensure that all members of our team have the right skills and training to carry out their duties competently and with confidence. All staff have a current Enhanced Criminal Records Bureau Check as required by the Health and Social Act.
6. Provide a professional and friendly service

Individual

We aim to provide a comprehensive service including a 24/7 Emergency Dental Helpline to the whole population without discrimination. We use good quality modern materials and approved techniques. While not always possible, we aim to see patients on time and keep them informed if we are running late. Where appropriate and without breaching confidentiality we offer an explanation. We endeavour to spend sufficient time with patients. We believe that we are open and fair with all our patients and welcome open communications which help us to continue our services in a manner approved by the majority. We endeavour to have more than adequate numbers of staff available in order for a prompt and caring environment can be maintained.

Our aims can best be achieved if:

• Patients only book appointments which they are able to attend and give adequate notification (48hours) if cancellation should be necessary.
• Patients allow plenty of time for attendance so that administrative matters can be dealt with before the clinical appointment time.
• Patients are tolerant in circumstances where things do not always go right first time & realising that sometimes many procedural steps and staff are involved creating a complex situation.
• Patient's attend regularly and listen to the professional advice being given while also advising of any concerns which they may haveWe require each patient to provide us with an accurate Medical History detailing past and present condition, including medication.

Crane Dental has an in house complaints policy for the effective and speedy resolution of patients’ complaints or concerns.

Patients’ needs and expectations are assessed at the outset and treatment alternatives, benefits and risks are explained fully before treatment is started. Informed consent is secured before treatment commences.

Appointment times, days and preferences are discussed to suit individual needs and preferences where possible.

Crane Dental likes to increase patient influence by having a suggestion box.

Crane Dental recognises the principles of Equality, Diversity and Human Rights both for its patients and for its employees.

Discrimination, Harassment and Victimisation are defined in our practice policy and all staff are required to conform to this policy and to bring to the attention of Christina Erickson any issues which might violate the principles contained in our policy.

Christina Erickson is responsible for considering and taking action if any instances which may breach our policy are brought to her attention.

Crane Dental recognises and conforms to the European Convention on Human Rights Act 1998.